Welcome to giftvoucher Terms and Conditions (“Terms”) govern your access to and use of our website and services, including the purchase, sending, and redemption of digital gift cards. By using our platform, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using our website, you confirm that you are at least 18 years old and agree to comply with these Terms. If you do not agree, please do not use the site.
2. Our Services
We provide a digital platform where users can:
- Purchase various gift cards
- Send gift cards to recipients via email, SMS, or unique code
- Redeem gift cards for value (e.g., cash, other gift cards, or wallet balance)
We reserve the right to modify, suspend, or discontinue any part of the service at any time without prior notice.
3. User Responsibilities
You agree to:
- Provide accurate and complete information during transactions
- Use the platform only for lawful purposes
- Not misuse or attempt to resell invalid, stolen, or fraudulent gift cards
We reserve the right to suspend or terminate your access if any misuse or fraudulent activity is detected.
4. Gift Card Validity and Redemption
- All sales are final. Once a gift card is purchased or redeemed, it cannot be canceled or refunded.
- Gift cards are subject to the terms and conditions of their respective brands.
- Redemption values are based on current market rates and subject to verification.
- We are not responsible for delays or errors caused by incorrect details submitted by the user.
5. Delivery Policy
- Gift cards are delivered digitally to the provided recipient details.
- Most cards are delivered instantly; however, some may take up to 24 hours for processing.
- It is the buyer’s responsibility to enter accurate recipient information.
6. Refund & Dispute Policy
- We do not issue refunds once a card has been sent or redeemed.
- If a gift card fails to deliver or is proven to be invalid, we will work to resolve the issue promptly.
- Contact our support team within 48 hours for any disputes: support@[yourbrandname].com
7. Intellectual Property
All content on the platform—including logos, images, text, and technology—is the property of [Your Brand Name] and may not be copied or used without permission.
8. Limitation of Liability
We are not liable for:
- Any misuse of gift cards by the recipient
- Losses arising from incorrect information provided by users
- Issues related to third-party gift card providers or delivery platforms
Our maximum liability is limited to the amount paid for the gift card in question.
9. Privacy
Your use of our platform is also governed by our Privacy Policy, which explains how we collect and handle your data.
10. Changes to These Terms
We may update these Terms at any time. Continued use of the platform after changes are posted means you accept the revised Terms.
11. Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in Nigerian courts.
12. Contact Information
If you have questions about these Terms, please contact:
📧 Email: support@giftvoucher.app
📞 Phone: +234 813 853 6689